We Are Live

Paramount Fine Foods Centre is excited to welcome you back – We Are Live!

The health and safety of our fans, athletes, artists, and staff is our number one priority. We have worked closely with provincial and local health officials to implement safety protocols to ensure you have a comfortable experience.

Entry procedures have been modified due to current provincial guidelines. We encourage patrons to arrive early to the venue to allow enough time for you and your guests to move through our updated screening processes. We suggest you leave any valuable and unnecessary items at home.

Effective October 9, 2021, capacity limits will be lifted to allow 100 per cent capacity in our venue where proof of vaccination is required.

As information and guidelines are changed, this will be your spot to stay updated, so check back often.

PROOF OF VACCINATION REQUIRED

Starting September 22, you need proof of COVID-19 vaccination to access:

  • Sports
  • Recreation fitness
  • Meeting rooms
  • Entertainment or cultural venues

This is required by the Government of Ontario’s proof of vaccination regulations. Some exemptions are permitted under these regulations.

Each fan aged 12 and older must present proof of full COVID-19 vaccination* along with government issued ID at entry gates to Paramount Fine Foods Centre. Children under the age of 12 must be accompanied by a fully vaccinated adult.
Where to get your vaccine receipt

You can download and print your vaccination receipt from the provincial booking portal. If you need a printer, visit any Mississauga Library location to print a copy of your vaccine receipt for free.

Proof of vaccine requirements

When entering a facility, you must show:

  • Ontario Ministry of Health COVID-19 vaccination receipt or other government issued vaccination record
    • *In accordance with Ministry of Health guidance, an individual is considered fully vaccinated if they have received:
      • the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines;
      • or, one or two doses of a COVID-19 vaccine not authorized by Health Canada, followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada;
      • or, three doses of a COVID-19 vaccine not authorized by Health Canada;
      • and, they received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.
    • Identification that includes name and birth date, such as health card, driver’s licence or citizenship card. Photo ID is not required. Student ID cards are not accepted.
NOTE: The Grassroots iOS Wallet app is NOT acceptable as it is not a government issued receipt. The Ontario Verify app system will be accepted and scanned at entry gates.
When you need to show proof of vaccine
  • Patrons 18 years of age and older accessing sport and fitness facilities for any purpose, including parents or guardians of youth participating in an organized sport.
  • Youth 12-17 using a gym or other area with exercise equipment or weights, attending drop-in programs like fun skates and pick-up basketball
  • Youth 12-17 spectating, including sporting events
  • Patrons 12 and older attending entertainment/cultural venues such as theatres and concert venues
  • Patrons attending Ontario Hockey League – Mississauga Steelheads events
  • Patrons attending NBA Gatorade League – Raptors 905 events (information coming soon)
    • please see courtside seating protocols below
When you do not need to show proof of vaccine

These exemptions are allowed under Ontario regulations.

  • Any patron 18 years of age and older with written documentation supplied by a physician or nurse practitioner indicating medical support for not being fully vaccinated and government issued identification. Note, this currently does not apply to OHL events.
  • Youth under 12 years of age

MORE INFO 


COVID-19 MANDATORY PATRON SELF SCREENING

All patrons must self-screen before entering the premises. All fans must complete a self-screening assessment prior to entering Paramount Fine Foods Centre that has been developed in accordance with recommendations and instructions issued by the Office of the Chief Medical Officer of Health and mandated from Peel Public Health. Anyone experiencing any of these symptoms should refrain from coming to Paramount Fine Foods Centre and stay home to self monitor.

Complete a self assessment prior to attending.


RAPTORS 905 COURTSIDE SEATING PROTOCOLS

  • All fans sitting Courtside must be fully vaccinated, with the exception of children under 12
  • Children under 12 years of age sitting Courtside must show proof of a negative COVID test (PCR test taken 48 hours prior to game or Rapid Antigen Test taken day of game)
  • All Fans sitting Courtside must wear a face mask when not actively eating or drinking
  • Children under 2 years old are exempt from the above

BAG AND SEARCH POLICY

Please note that all bags will be searched prior to entering the venue. Bags, backpacks or purses cannot be larger than 14”x 14”x 6” and are not permitted in the venue. You may also be asked to empty your pockets of all items so they can be examined.

Certain events may involve pat-down searches. Pat-down searches will only be performed by qualified designated security personnel.

For the safety and comfort of all fans, the Paramount Fine Foods Centre may prohibit any other item deemed to be a security risk or inhibits other fans’ enjoyment of an event. All guests are subject to inspection. Venue management reserves the right to refuse entry to anyone.

At all Raptors 905 home games, and during certain events, entry may involve walk through metal detector screening. Fans will be asked to remove items such as keys, cameras, cellphones, sunglasses, etc.

NOTE: Strollers are not permitted inside the Paramount Fine Foods Centre during Raptors 905 games and various other events. The Paramount Fine Foods Centre does not have an area to check in or hold strollers or personal items, and as such should not be brought to the facility.

Please review our prohibited items list.

MORE INFO 


TICKETING

The Paramount Fine Foods Centre offers you several convenient ways to purchase tickets:

  • Order tickets online
  • By phone: 1-855-985-5000
  • In person at our Box Office (905-502-9100) – Location: B Arena Gate 1 (by the Canadian flag) – 5500 Rose Cherry Place, Mississauga, ON

Box Office Hours:
Monday to Friday – 11:00am to 4:00pm
Saturday and Sunday – 12:00pm to 4:00pm
For all events the box office will be open two (2) hours prior to event start time.

Box Office accepts cash, Debit, Visa, MasterCard and American Express. We encourage cashless options as often as possible for a safe and speedy check out.

We encourage guests to purchase tickets online via Ticketmaster.ca ahead of attending, and ticket pricing is the same as in-person. Benefits include:

  • access to inventory before it sells out – including picking your own seats on an interactive seat map
  • avoiding ticket purchase line ups at the box office
  • encourages mobile ticket delivery – staff can scan your ticket directly from the Ticketmaster app or from the PDF on your device.

Information about mobile ticketing and entry

For most events, children aged 2 and under do not require a ticket and must sit on the lap of their guardian/parent. Please call our box office or check the specific event details ahead of purchasing.

MORE INFO


 

FACE MASKS REQUIRED

Wearing a mask in indoor public spaces is required under By-law 0169-2020 until March 31, 2022, except when actively eating or drinking.

Wearing a mask is part of the core four actions supported by Peel Public Health to help stop the spread of COVID-19.

A non-medical mask should be made of at least two layers of tightly woven fabric, with a recommended third middle layer of filter-type material. The mask should:

  • Fit well, cover the nose, mouth and chin without gaps
  • Fit securely to the head with ties or ear loops
  • Maintain its shape after cleaning.

A medical mask such as surgical mask, N95 or other masks required by health-care workers may be used but are not required. A face shield is not an effective alternative to wearing a mask, as it does not contain your respiratory droplets. If a face shield is used, it should be used with a non-medical mask.

MORE INFO 


ENHANCED CLEANING PROCEDURES

  • Frequent cleaning and sanitizing with Health Canada approved hard surface disinfectants of all high touch point areas, especially public restrooms.
  • Hand sanitizer will be available throughout the venue.

 

 


DEDICATED ENTRANCE GATES

Please review the facility map to help identify parking and entrances upon arrival.

  • Building B – Gate 1: main entrance, Box Office access, all ticketholders
  • Building B – Gate 2: athlete/player entrance, restricted access
  • Building B – Gate 3: Suite ticketholder entrance
  • Building B – Gate 4: VIP, season ticket holders, platinum ticket holders

Please visit our directions and parking page for more information.


FAN CODE OF CONDUCT

The Paramount Fine Foods Centre is committed to creating a safe, comfortable, and enjoyable entertainment experience for all fans. Accordingly, we will not tolerate unsafe, abusive, unlawful or offensive conduct in our venues.

Venue staff have been trained to intervene when necessary to help ensure a safe and comfortable environment. Guests are encouraged to report any violations of this Code of Conduct or any inappropriate behaviour to the nearest usher, security guard or staff member.

Failure to abide by our Code of Conduct is subject to sanctions at the discretion of the Paramount Fine Foods Centre, which may include ejection, suspension of entry privileges, arrest, and banishment from any or all of our facilities.

We thank you for adhering to our Code of Conduct and for making each event special and memorable to you and your fellow guests.

MORE INFO 


FOOD AND BEVERAGE

  • Quick serve snacks and beverages will be available at select locations.
  • Cashless payments are preferred.
  • Masks must be worn at all times, except when actively eating or drinking.

 


FAQ

  • What type of exemptions are allowed?
    • Children under 12 and those with a valid medical note are exempt from this requirement. Additional exemptions may apply. Note, this currently does not apply to OHL events.
  • What do I need to have as proof of a medical exemption?
    • Those customers requesting a medical exemption must provide a written document, completed and supplied by a physician (designated as “MD”) or by a registered nurse in the extended class (designated as “Registered Nurse (Extended Class)”, “RN(EC)”, “Nurse Practitioner” or “NP”) stating that the individual is exempt for a medical reason from being fully vaccinated against COVID-19 and the effective time-period for the medical reason. The medical note to include name of individual, name & contact info for physician/RN(EC), logo or letterhead identifying the physician/RN(EC), statement for medical reason to support the exemption, and effective time-period.
    • Note that some events will not permit exemptions (OHL & NBA)
    • More information
  • My event was cancelled or rescheduled from before COVID-19. What do I do?
  • What if I have more questions?
    • Please do not hesitate to reach out by emailing pffcinfo@mississauga.ca. Our Guest Services team will be happy to help.

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