General A-Z Policies

ATMs
There are 3 ATMs servicing the property, managed by Access Cash (1-888-289-3939). They are located inside Paramount Fine Foods Centre Main Entrance (Gate A), inside the Community Rinks lobby (near Gate D), and beside the Customer Service Desk in the Field House (near Gate N).

Banners & Signs
We encourage guests to show their team or event pride and welcome support demonstrated through homemade banners and signs. Guests are welcome to bring banners to the venue provided they do not interfere with the event, your fellow fans’ enjoyment, or carry disparaging, commercial, political or obscene messages. Banners cannot block or cover current building signage.

Baby Change Stations
Baby change stations are located in the Field House and Rinks 2, 3 and 4 restrooms. The Paramount Fine Foods Centre main arena has change stations in restrooms located at sections 6, 7, 20, and 21 on the concourse.

Elevators
Public elevators are located at Gates B/C, inside the Community Rinks (near Gate D) and in the Field House (near Gate N).

Family Restrooms
Family restrooms are located in the Field House and Rinks 2, 3 and 4.

First Aid
Paramedics are on hand during all events at Paramount Fine Foods Centre. Guests requiring first aid assistance, in any area of the facility, are urged to contact facility staff.

Lost And Found
Please see a Guest Services Representative during an event for lost items; or the Guest Services desk if visiting the Field House or Rinks 2, 3 or 4. Items are inventoried and stored in Lost & Found where they are kept for at least 30 days, at which time if not claimed, they are forwarded to charity. For event lost & found, contact Event Services at 905-502-9100 x3296; for Community Rinks or Field House lost & found at 905-502-9100 x2895.

Lost Children
Paramount Fine Foods Centre staff are trained in assisting with lost children/parents while visiting our facility. Please contact a Guest Services Representative for details and remain with that staff member until the child/parents are found.

Lost or Stolen Tickets
Tickets can only be reprinted with authorization from the ticket purchaser officially listed on the account. For stolen tickets, it is the responsibility of the guest to report the theft to their nearest police station, and to obtain an occurrence number. This information must be provided to the ticket office. Once a ticket has been reissued, the original ticket becomes null and void. A service charge may apply on all reprinted tickets. All reprinted tickets/cards will be available on the day of the game only and must be picked up in person at the main box office “will call” window

Media Access
All media must have appropriate credentials, which is approved through our Facility Manager, the Mississauga Steelhead’s office, the Raptors 905 office, and/or the Event Promoter.
Credential photographers may only take photos from designated areas.

Merchandise
Mississauga Steelheads – available on game days at The Bait Shop, located at the main entrance of the Arena (Gate A).
Raptors 905 – available on game days at the pop-up shop courtside
Other Events – available at various locations on the concourse, subject to inventory

Pay Phones
Pay phones are located in each lobby space across the property.

Photo Policy
OHLOntarioHockeyLeague.com/ohl-photo-policy/

NBA G League – G-League fans are welcome to take pictures during games from their seats provided that their photographic equipment does not exceed the following standards.

  • Any SLR (Single Lens Reflex) camera equipment
  • Any video camera equipment
  • Any camera equipment exceeding 50 mm focal length (ie. more than a 6x zoom)
  • No flash photography
  • SLR cameras or professional photo equipment are strictly prohibited

Any individual that attempts to enter an arena with photographers equipment will be refused entry into the facility unless a valid photography pass is produced.

The use of professional “strobe” lighting in any venue is limited to individuals designated as official photographers by the NBA or G-League with express permission from the NBA or G-League. Any other use of professional lighting by member teams or media personnel is prohibited without the written consent of the G-League.

All Other Events – Personal video cameras, Go Pros, selfie sticks, professional audio or video recording equipment, including detachable lenses, tripods, zooms, or commercial use rigs are not permitted. Please note this policy is subject to change per event.

Pro Shop
There is an on-site pro shop located at Rink 2, 3 and 4 (at Gate D) which operates during the peak hockey season only. Operating hours vary and match peak seasonal ice schedules.

Smoking
All buildings at the Paramount Fine Foods Centre are non-smoking facilities. Smoking is prohibited within 9 metres of any main doorway/entrance. To correspond with the building’s no re-entry policy, a smoking area will not be available during events at the Paramount Fine Foods Centre.

Strollers
For family events, an area is set up on the concourse near Gate A for stroller parking. A Guest Services Representative will be happy to direct you. At all other times, strollers may not be taken into the bowl seating, nor are they permitted to be stored in section entrances, stairways, and aisles.

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